Privacy Policy

Last updated: November 11, 2026

Luminous Garden Hub ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit https://luminousgardenhub.com, make a purchase, or contact our customer support team.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Personal information, such as your name and email address.
• Shipping and billing addresses.
• Order details and purchase history.
• Payment transaction information processed through our payment providers.
• Device information, browser type, and IP address.
• Website usage and interaction information.
• Communications you send to our customer support team.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Send order confirmations and updates.
• Provide customer support.
• Process returns, refunds, and exchanges.
• Improve our website, products, and shopping experience.
• Prevent fraud and protect our business.
• Comply with legal and regulatory obligations.
• Send marketing communications where permitted by law and with any required consent.

3. Payment Information

Payments are processed through third-party payment providers.

We do not intentionally store complete payment card details on our own systems. Payment information is handled according to the privacy and security practices of the relevant payment provider.

4. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our store, including:

• Shopify, our e-commerce platform.
• Payment processing providers.
• Shipping and delivery companies.
• Website hosting and technical service providers.
• Customer support providers.
• Analytics and marketing service providers, where applicable.
• Government authorities when legally required.

We do not sell your personal information to third parties for money.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep shopping carts working.
• Remember website preferences.
• Understand website performance.
• Improve the shopping experience.
• Support advertising and marketing activities where enabled.

You can manage cookies through your browser settings and, where available, our cookie preference tools.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, new product announcements, and special offers.

You can unsubscribe at any time using the unsubscribe link in our emails.

Transactional communications about your purchases may still be sent when necessary.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, resolve disputes, meet legal requirements, and maintain appropriate business records.

Retention periods may vary depending on the type of information and applicable laws.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information.
• Lodge a complaint with your relevant data protection authority.

To exercise your rights, contact us at contact@luminousgardenhub.com.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage customers to review their privacy policies.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required.

If you believe a child has provided us with personal information improperly, contact us so that we can investigate.

12. International Data Transfers

Your information may be processed or stored in countries other than your country of residence.

Where required, we use appropriate safeguards for international transfers of personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations.

Any updates will be published on this page with a revised update date.

14. Contact Us

For privacy-related questions or requests:

Luminous Garden Hub
Email: contact@luminousgardenhub.com
Website: https://luminousgardenhub.com